When husband-and-wife team Ross and Tiffany Irvin opened The Fish Works in April 2017, they were complete newcomers to the fish and chip industry. “We couldn’t find anywhere near us that served the kind of fish and chips we loved,” explains Tiffany. “The closest place was about 40 minutes away, so we decided to open our own.”
Determined to do it properly, the pair spent over a year researching alongside training at the KFE School of Excellence. It was during that time that they heard about Middleton Foods. “Middleton Foods were recommended to us by many people in the industry,” says Ross.
They knew they didn’t want to serve a traditional Scottish batter, they wanted something golden, crunchy, and different to what was already being served in their area, so they began using Middleton Foods Gold Batter, which instantly helped them stand out. “There was no point opening a shop that’s just the same as everyone else in our area,” Tiffany adds. After several successful years, they decided to take things further and contacted Middleton Foods to create their own bespoke ‘The Fish Works’ batter. “Colin from Middleton Foods came up, and we cooked up loads of different batters – adjusting consistencies, frying, tasting, and testing until we found the perfect one,” recalls Ross. “Now, we’ve got a recipe that’s totally our own – and it’s perfect every time!”
In addition to their signature batter, The Fish Works also uses Middleton Foods Gluten Free Curry Sauce and Gluten Free Gravy, as well as Middleton Foods’ Cheese Sauce, which features in popular specials like their Roosters Southern Fried chicken strips.
The relationship with Middleton Foods goes beyond ingredients. “Colin is brilliant,” says Tiffany. “He’ll pop in to see how we’re getting on, drop off samples for us to try, and is always at the end of the phone if we need anything.” That reliability and consistency has helped The Fish Works earn national recognition, placing third, third, and second in the National Fish & Chip Awards. “It’s all about best practice and consistency,” says Ross. “We know when our batter arrives, it’ll be exactly as it should be – the same high quality every time. It makes life easier for our staff and ensures our customers always get the best.”
Today, The Fish Works has become a destination venue, attracting locals and visitors alike. “We buy the best products, which is why we use Middleton Foods.,” says Tiffany. “It’s about quality, trust, and standing out, and that’s what keeps people coming back.”
